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Douglas Trochelman18:25 05 Mar 20Greg and his team were extremely ethical, professional and thorough in their handling of our flooded basement. We were not in town and yet he made us feel as though we were right there with him as he took care of our basement water problem! He sent photos and texts frequently that allowed us to monitor the progress in our basement. His charges were FAR less than his competitors and the quality of his team's work was superb!read moreChris Buswell15:47 26 Feb 20When Greg arrived my finished basement was a soggy mess. Smelly, nasty, and despite my best efforts going in the wrong direction. A broken water line had drenched my carpeted floors with hot water for hours, and it got wet enough to start ruining walls, furniture, and more. I was truly at the end of my rope! Greg arrived promptly and assessed the extent of the damage, and after a thorough explanation of what to expect, how to better coordinate with my insurance, and answering my many question, got to work. It was not a fast process because he took painstaking time to ensure the job was done right. When he was finished my soggy mess was a clean slate to begin the process of reconstructing things. I can without reservation say that I have never worked with a more conscientious, courteous, and honest contractor. I hope you never NEED his services, but if water damage strikes, there is nobody better to call and work with.read moreJoseph D'Augustine21:35 06 Feb 20My sister had a water backup issue and called me immediately. You might ask why...I am also her insurance agent. I called Greg Hibbard at Dry Patrol and by the time I left my office and arrived at my sisters Greg and his crew were already on the job! If you have a water issue do not hesitate to call Greg and Dry Patrol!read moreVan Siatras21:50 05 Feb 20These guys are great! Amazing attention to detail! ! I highly recommend them!!David21:00 19 Dec 19I called Greg at Dry Patrol on a Friday evening with a water problem in the lower level of our home. They came to our rescue right away and stayed until 1:00 am to finish the job, which was completed in a very thorough and professional manner. I highly recommend using Dry Patrol.read moreWill & Alice Rhodes17:02 16 Dec 19Our office had a water pipe detach in the ceiling. Greg was at the office within an hour and always courteous and trustworthy. We couldn't get a plumber out right away, so Greg dug right in, and worked together with our plumber to get the water stopped, so he could get us dry. Would definetly use Greg again, but hopefully we won't need too.read moreKathie W16:18 16 Dec 19A messy situation in our basement was professionally cleaned up by Greg -- a perfectionist in every area of his work -- very much appreciated by me and my family. I would recommend his company to anyone in need of a job well done.read moreCarol Fout16:05 11 Dec 19Gregor responded very quickly when our water tank had a whole in the side and water was leaking on our family room carpet. He came as soon as our tank was replaced and went to work. He was very professional, friendly and we would recommend him.read moreChrissy Myers-Johnston18:00 02 Oct 19I was out of town when I received a panicked call from the office that our second floor had suffered water damage. We contacted Greg and he was caring, friendly, and fast. In less than three hours he was in our space working to dry everything out. Dry Patrol took the time to explain the service before they did anything. They educated us on the process of drying out our space, and most important I felt comfortable that they were taking care of the problem. Later we found out our water was the result of a detached rain pipe and had Dry Patrol not been able to get into our space before the holiday (4th of July) we would have suffered even further damage. There is no one else we will ever use or recommend. They truly earned our business and were there when we needed them most!read moreKara S17:30 25 Sep 19My basement flooded and Greg was there within 20 minutes of my initial call. I highly recommend Dry Patrol!read moreDave Crain12:33 23 Jul 19I recommend Greg Hibbard and Dry Patrol without reservation. From the first meeting you have the feeling Greg's got it under control and he keeps you informed every step of the way. As VP of Client Services for a regional marketing firm, I can tel you my client experience was 5 stars! Thank you Greg.read moreEd Nowlan15:06 02 May 19I have been in a business professional group with Greg for the last 2 years. Greg is a true professional. He did a large water extraction job for a close personal friend of mine. My friend is a contractor himself and is a perfectionist. He raved about the job Greg and Dry Patrol performed. I recommend Greg and Dry Patrol without hesitation.read moreMary Jane Thomas19:24 26 Apr 19Greg came to our rescue promptly and explained DryPatrol’s services thoroughly before beginning the cleanup process. They customized their services to meet our specific needs. We were very pleased with their work.read moreKatherine Margida17:10 25 Mar 19So, I had a pipe "spray" in the wall and didn't know where to turn (after the plumber handled his part), The plumber recommended Dry Patrol of Akron. Within one day Greg (from Dry Patrol) came and spent some time with me to explain what needed to be done and how it would be done. I had water damage in one section of the lower family room. They came within a day and the second day all the machinery was "up" and doing its' job. I was very concerned for I had only been in the house 5 months. I found their work to be professional, thoughtful, and friendly. Not intrusive in my house. I would recommend Dry Patrol to any of my friends!read moreS M16:28 22 Mar 19I had a great experience with Dry Patrol on a recent repair for water damage in my rental unit. Greg is professional, responsive and his team completed high quality work. Greg kept me informed throughout the process . I highly recommend them!read moreMeg She01:30 22 Mar 19I felt comfortable knowing my house would be fixed properly and was in good hands. The company came out right away. The employees are very professional and knowledgeable about the industry. I was very impressed with a company's updated equipment used in my house.read moreLesley19:53 11 Mar 19I spoke with Greg for an opinion for mold remediation in my wine cellar in my basement. He was friendly, caring, and a wealth of information. He was very helpful focusing on my specific needs, and exactly what I personally need. He was fair and honest, and professional. Greg restored my peace of mind regarding the potential health hazards related to my specific mold in my basement. It's refreshing to do business with a person that is very customer focused, cares, and values customers, as opposed to those in business that are just after the almighty dollar!read morejon crowley02:28 05 Feb 19Gave me all my options and showed up to my house extremely fastMike Billow18:33 28 Dec 18I would recommend using Dry Patrol ….. Caring I felt comfortable …. Good manners Friendly Attention to detail Good care of my stuff Educated/explained They took the time to explain their service before they did anything. They educated me/us and then started working. Helpful website Fast Speedy They came to my rescue right away. They worked fast.read moreRick Knight18:58 13 Nov 18I have used Dry Patrol on a few occasions and they are both courteous and professional every time. Once they are on the job site, I was given a complete explanation of the required work and cost breakdown. Will use them again if needed.read moreJill DeLotell13:40 15 May 18Greg from Dry Patrol was at our house an hour after I called him for a flooded basement in Portage County. He thoroughly explained the process, answered all questions, and helped us with our insurance claim. Our basement was immaculate when he was finished. He monitored the drying process, and he was always on time. I feel very fortunate to have worked with Greg. He made a difficult time much easier for our family.read moreJEM Plumbing, Inc.13:47 11 May 18I would highly recommend using Dry Patrol! They responded in a timely fashion to our current water damage situation and insurance process. Greg was great with explaining the whole process and taking care of everything in a very efficient manner. We were very pleased with the results! We recommend them to any of our customers! - Heather Mantelread moreDoug Tronge01:21 10 May 18We had a leak in the second floor. Greg came out tested and told us what needed to be done. He was right, it's been a year now and no problems. He was easy to understand and answered all my questions.read moreBrian Cuthbert11:56 02 May 18When a water damage situation happens, it can feel like major chaos. The only thing that helps in that situation is devising a plan to get things back in order. Calling Dry Patrol was the best thing I did when a disaster happened. Greg calmly came in and explained the process, from how we were going to dry the water and restore the area, to how we were going to deal with the insurance company. Before long, my space was back to normal. I would highly recommend Dry Patrol for their professionalism, attention to detail, and caring attitude in a stressful situation.read moreConnie Collins16:28 21 Apr 18If you have water in your home where it's not supposed to be you are in good hands with Greg and his team! I had water in my kitchen on a weekend, his response time to my call was quick and he dealt with us so fairly and ethically. These guys break the mold (pun intended) for standards in their industry!!read more
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